Immerse yourself in the sophistication of our apartments, providing a glimpse into the exceptional experience awaiting you during your stay.
We have two kinds of lettings: short lets, which are from one to 90 days and long lets which are for any length of time beyond this.
Your card is not charged, it is used simply to guarantee the booking. Please see our Cancellation Policy below.
We accept payments by Cash, Credit or Debit cards and Bank Transfer. Please note that payments made by credit card attract a surcharge, see below “Credit card charges”.For bookings for the low season we require a credit card to guarantee the reservation at the time of the booking and the full pre-payment of the rental at check in at the property.
For bookings for the high season we have a minimum stay policy and we require the payment of a one week non-refundable at the time of the booking in order to confirm the reservation. We also require full pre-payment of the balance 30 days prior the arrival, otherwise the apartment will be released.
All major credit cards (American Express, Mastercard, Visa, Switch/Maestro, Union Pay) are accepted.
Please note that at check in we require a security deposit to cover any incidental breakages or damages that may occur during occupation. The security deposit is usually an authorization on the guest credit card and this authorisation will be cancelled following settlement of any outstanding balance on your bill at check out and if no incidental expenses have been incurred.
An authorisation is NOT DEBITED from the cardholder’s account. The amount is held for a short period of time and is automatically cancelled. Please see charges below:
For bookings made with the flexible rate
Notification of cancellation is required 7 days prior to arrival. For bookings cancelled less than 7 days prior to arrival, you will be liable for the full cost of the stay. Any change in the length or dates of a reservations, may result in a rate change and 7 days’ notice it is required as per Cancellation Policy.
Bookings of 30 + nights and over
Notification of cancellation is required 14 days prior to arrival date. For bookings cancelled less than 14 days prior to arrival, you will be liable for the full cost of the stay. Any change in the length or dates of a reservations, may result in a rate change and 14 days’ notice it is required as per Cancellation Policy.
Group bookings of 5 or more apartment units
Notification of cancellation is required 14 days prior to arrival. Any change in the length or dates of a reservations, may result in a rate change and 14 days’ notice it is required as per Cancellation Policy.
A full concierge/reception service is available 24 hours to provde help and advice.
All our properties have a no-smoking policy in line with UK legislation. This policy covers the burning/smoking of all substances in our apartments, including incense. The property reserves the right to charge a penalty for non-compliance.
Nestled in one of London’s most vibrant neighbourhoods, Fountain House offers easy access to world-class dining, shopping, and cultural landmarks. Just steps from Hyde Park, enjoy the perfect blend of city excitement and natural beauty.
Fountain House London
1 Lancaster Terrace, London W2 3PF
reservations@fountainhouselondon.co.uk
+44 (0)20 3355 0866